Air Asia…get organised!!! As a consumer I have a love Hate (little l, big H) relationship with you that continues to slither toward hate.
Travel within South East Asia definitely took a leap into the era of accessibility with the advent of Air Asia. One of the first Air Asia flights I remember taking was from Hat Yai in Thailand to Kuala Lumpur almost five years ago in early January 2005. The plane was two hours late arriving into Hat Yai and 3 hours late departing. There were leather seats, I remember, but they were a mixture of shapes and colors that gave one the impression the plane had been purchased at a used plane dealer and then ‘souped up’ to fit the demands of it’s new owner which, I suppose, it probably had!
Several months back I had, a long time in advance of the travel date, booked a trip back to the UK. It was via a Singapore Airlines night flight departing from Singapore at around midnight. I thought I would try to ease my travel burden from Ipoh, Perak, Malaysia to Singapore by flying Kuala Lumpur to Singapore on Air Asia’s evening flight. The flight would arrive in Singapore at around 21.30hrs if my memory serves me correctly. It gave me a full two and half hours to collect my luggage, transit from terminal to terminal if necessary and check in for the long haul flight to London. Forever positive, I was convinced it could work.
The last piece of the jigsaw for the passage from Ipoh to London was finally pressed into place with the purchase of a YoYo Travel bus ticket for the Ipoh to Kuala Lumpur leg. Everything was fitting together nicely and I was hoping for a pleasant, restful nights sleep before the Ipoh departure.
Air Asia had a different idea! Clearly realising they had a reputation to uphold they chose to press their relationship with me a few more degrees toward hate along that travellers line of emotional imbalance. Grrrrrrrrrrrrrr. In the middle of the night (past midnight) prior to my departure Air Asia informed me of the re timing of the Kuala Lumpur to Singapore flight. It was pushed out over an hour and I was informed of it by a post midnight sms!! Fuzz!!! It meant my time for that luggage collection/transit/check in process at Singapore would be reduced to one and a half hours if everything went smoothly. I couldn’t risk it! Between waves of frustration, disappointment and anger that evoked room pacing in a black mood and underpants, I slept very little.
By 08.00hrs in the morning I had embarked on an all or nothing plan B. A different Ipoh bus company made a daily trip to Singapore departing early morning. At 08.15 in their booking office I was able to purchase a ticket. However I had to pay a taxi surcharge to have him race to the second pick up point as I was just too late to make the bus departure from the booking office… the buses start point. I made it. The bus trip was very pleasant. I had to forego my Yo Yo bus fare, my Air Asia Kuala Lumpur – Singapore flight fare but at least I made it comfortable time to catch the long haul.
Karma spurned compensation created an otherwise smooth journey and my time in the UK was fantastic; no thanks to Air Asia.
The image at the top of this article is from Bath… a city of history and architecture not far from my home town in the UK.
